General Terms and Conditions
Purchases in the Lazy Eye online store are available only to customers from the Czech Republic or other EU countries. By placing a binding order in the Lazy Eye e-shop operated by Hana Noble, the buyer confirms their agreement with the Terms and Conditions for goods delivery. The relationship between buyer and seller is governed by these terms and conditions, which are binding for both parties. These terms further define and clarify the rights and obligations of the seller and the buyer. All contractual relations are concluded in accordance with the legal system of the Czech Republic. By placing an order, the buyer also confirms that they were sufficiently informed of the terms and conditions and the complaints procedure before submitting the order.
Ordering Goods
The buyer agrees to the use of remote communication means when concluding a purchase contract. Any costs incurred by the buyer in using such means (internet connection, telephone calls, etc.) are borne by the buyer. The subject of the purchase contract is only the goods listed in the buyer’s order. A valid electronic order requires all necessary fields in the order form to be truthfully completed. The order constitutes a proposal to enter into a contract, which is accepted when the seller confirms the order. From this moment, mutual rights and obligations arise between the buyer and seller. The offer of goods and prices remain valid as long as they are displayed in the web interface of the Lazy Eye e-shop (www.lazyeye.cz/shop). Depending on the nature of the order (quantity, price, shipping costs), the seller may request additional confirmation from the buyer (e.g., in writing or by phone). The buyer acknowledges that the seller is not obliged to conclude a purchase contract, especially with individuals who have previously breached contractual terms. The purchase contract and terms are written and concluded in Czech. For any questions, contact: info@lazyeye.cz – the seller typically responds within 24 hours.
Order Confirmation
The order is accepted upon receipt by the seller. Confirmation will be sent via email within 24 hours to the email address provided in the order. The seller also informs the buyer by email about the processing status and shipping of the order. In case of any uncertainties, the buyer should contact the seller at info@lazyeye.cz.
Exchange of Goods
Goods can be exchanged if they are undamaged, unworn, and with original tags, within 14 days of receipt. Shipping costs related to the exchange are fully borne by the buyer.
Returning Goods
In accordance with § 1829 para. 1 of the Civil Code, the buyer may withdraw from the contract within 14 days of receiving the goods without stating any reason and without penalty. Before sending returned goods, the buyer must notify the seller in writing by email or post, clearly stating the items being returned and the preferred method of refund (see below). Unannounced returns will not be accepted. The goods must be returned in full (including any accessories or gifts), unused, undamaged, in their original packaging, with tags attached, and within the 14-day period. Clothing must be unwashed, unworn, un-ironed, and with all original labels intact. Cash-on-delivery returns will not be accepted. A copy of the invoice or receipt must be included (a copy is sufficient if only part of the order is returned). If the returned goods are damaged or show signs of wear, the seller may claim compensation. The seller may deduct such compensation from the amount refunded. The buyer is responsible for damage caused during transport due to improper packaging. In that case, the seller will refund the purchase price minus the damage costs. The buyer bears all return-related shipping and handling costs. Refunds for returned goods can be arranged in one of two ways: • Transfer to a bank account within 1 month of receiving the returned goods (minus any damage compensation, if applicable) • Credit toward the buyer’s next order (the refund amount will be deducted from the next purchase) The buyer must specify the preferred refund method in the return notification.
Order Cancellation
Orders placed at Lazy Eye (www.lazyeye.cz) can be canceled free of charge within 24 hours of ordering by emailing shop@lazyeye.cz.
Other Rights and Obligations
The buyer becomes the owner of the goods upon full payment. The buyer agrees to receive emails related to the goods, services, or the seller’s business, including commercial communications. The buyer acknowledges that the software and other elements of this website (including graphics, product descriptions, and photos) are protected by copyright. The buyer agrees not to engage in any activity that would allow unauthorized use or interference with the site’s software or components. The buyer must not use any tools or software that could negatively impact the store’s operation. The store may only be used in a manner that does not infringe on the rights of other customers and in accordance with its intended purpose. The seller reserves the right to modify or supplement these terms and conditions. Changes do not affect rights and obligations established during the validity of a previous version.
Breach / Withdrawal from the Contract If the buyer withdraws from the contract, they must cover the costs of returning the goods and restoring them to their original condition, as per § 53 para. 10 of the Civil Code. If goods cannot be delivered due to an incorrect address, the buyer must cover the cost of redelivery. Shipping costs must be paid in full to account 3383540349/0800, and the dress name must be noted in the payment reference.